Weight Loss FAQ

For Weight Loss medication that is injectable such as Wegovy and Mounjaro, we recommend you order after having your first 2 doses. This allows you enough time to see how you are getting on with the current dose and ensures its appropriate to move you onto the next dose.

Each month you should increase your dose until reaching the maximum maintenance dose. Should you wish to step down a dose or stay on a particular dose please message our doctors for more advice.

• More information about our Weight Loss service
• If you have any further questions on your treatment you can message us via your patient account.

It may be that you have not correctly filled out the assessment. If you are looking to change dose you will need to ensure you indicate

1. You are currently on a weight loss treatment
2. Correctly identify the medication you are on
3. That you want to continue with the medication
4. The current dose you are on

Alternatively from time to time due to things outside of our control we may experience a stock issue. If this is the case, we may turn off a particular product or dose meaning you will not see it at check out. We continue to work closely with both manufacturers and suppliers to ensure a consistent supply of all medications.

We would recommend checking the website for all the latest stock updates. If a line is out of stock it's likely to be short time and is often available the following week or the first week of each month.

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• Have any further questions? Log into your account here

After 4 weeks on your current dose, you may increase your dose. But if you’re still suffering from side effects, or you feel you need to stay on the current dose for any other reason, you can do so and move up at a later date.

Mounjaro only: There are three licensed maintenance doses for Mounjaro: 5mg, 10mg and 15mg. This means that once you get to one of these doses, you can stay on that dose rather than moving up to a higher dose if you feel it’s working well for you.

• Learn more about changing doses
• Continue treatment

For Weight Loss medication that is injectable such as Wegovy and Mounjaro, each pen contains 4 doses. You should take one dose a week and therefore each pen will last 4 weeks.

Each month you should increase your dose until reaching the maximum maintenance dose. Should you wish to step down a dose or stay on a particular dose please message our doctors for more advice.

• More information about our Weight Loss service
• Have any further questions? Log into your account here

For Weight Loss medication that is injectable such as Wegovy and Mounjaro, the manufacturer advises to store your in the refrigerator. Do not freeze.

For Wegovy, if needed, your current in-use pen can be kept outside of the refrigerator (below 30°C) with the pen cap still on for up to 6 weeks.

For Mounjaro, if needed, your current in-use pen can be kept outside of the refrigerator (below 30°C) with the pen cap still on for up to 30 days.

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• Have any further questions? Log into your account here

At the time of placing your order and in your order approved email an estimated delivery date will be shown.

Once your order has been dispensed for delivery you will receive an email from our courier provider with a tracking reference and a more specific estimated delivery date. Please continue to track your order directly with our courier provider.

Want to track your order? Log into your account here

Any cold chain medication products such as Wegovy or Mounjaro are sent out in special packaging that allows the medication to remain within the required temperatures as set out by the manufacturer.

Please note at present we are only able to send out Mounjaro via cold chain delivery. All weight loss medications including Mounjaro are available for Pharmacy Collect.

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In the rare case that your order is delivered late please refrigerate your order and contact our Patient Care Team as soon as possible.

It is likely your pen may still be suitable to use and our Patient Care Team can advise you further on this.

Need to let us know about a delay? Log into your account here

Our doctors may require more information before they can accept your order. This may include needing to provide a photo ID or pictures of yourself. This is done to assure the medication is being prescribed in a safe and appropriate manner as a remote prescriber.

Protecting your privacy

We understand that uploading photos can be a very personal experience, and your privacy is always important to us. We follow a strict security & confidentiality process for any personal images shared with us, and they will only be viewed by your prescribing doctor.

• More information about our Weight Loss service
• Want to check the status of your order or reply back with the additional required information? Log into your account here

We have strict criteria regarding photos that need to be met for our doctors to make sure treatment is safe and suitable for you. If your photos are not accepted, it is most likely because they do not meet this criteria.

Our photo guidelines change on a regular basis, please make sure your photos match our latest guidelines.

We can not provide treatment if you can not submit photos. We do this to ensure treatment is safe and suitable for you. Using weight loss medication incorrectly can have dangerous side effects, and we want to guarantee we are prescribing safely and appropriately for our patients.

If incorrect photos or photos that don’t match our guidelines are submitted, there may be delays to your order as we will request new photos.

If you forget to take your Mounjaro or Wegovy injection:

If it's been 4 days or less: Take the injection as soon as you remember. Then, take your next dose on your regular schedule.

If it's been more than 4 days: Skip the missed dose. Just wait and take your next dose on your regular day.

This way, you stay on track with your treatment plan.

Remember, if you’re switching from Wegovy to Mounjaro, you need to leave a gap of 5 weeks after stopping Wegovy before you can start Mounjaro.

If you’re switching from Mounjaro to Wegovy, you’ll need to leave a gap of 1 month. This is so you don’t develop severe side effects or overdose, which could result in serious illness.

When starting Mounjaro, you need to start at the 2.5mg dose, regardless of anything else you’ve been using before this. This is because it’s a totally different drug to any others available. And unless you’ve been on Ozempic just before starting Wegovy, you’ll need to start on the lowest 0.25mg dose and work your way up every 4 weeks.

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• Have any further questions? Log into your account here

The most common side effects of Wegovy are: headache, vomiting, diarrhoea, constipation, nausea, abdominal pain, and fatigue.

• Read the full list of side effects in the wegovy patient information leaflet
• Learn more about Wegovy side effects and how to manage them

The most common side effects of Mounjaro are: nausea, vomiting, diarrhoea, and constipation.

• Read the full list of side effects in the mounjaro patient information leaflet
• Learn more about Mounjaro side effects and how to manage them

If you are worried about side effects, you can message our doctors directly through your patient account.

On approval of any order, you will also be provided with a letter. This letter can be shared with a GP or downloaded for travel purposes as well.

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• Need to download your letter? Log into your account

If you're travelling and need to adjust your dosing schedule, you can do so as long as there are at least 4 days between any two doses. You will need to go back to your starting dose if you have more than a 2-week gap between doses.

If you're planning a holiday and need to adjust your dosing schedule, you can do so as long as there are at least 4 days between any two doses.

However, if you have more than a 2-week gap between doses, you must go back to the starting dose of your treatment and work your way up again.

Yes, you can order more of your weight loss injections in advance. This can help ensure you have a continuous supply without interruptions in your treatment.

You can get more needles from your local pharmacy. We recommend 32G/4mm screw fit needles. Compatible examples include BD Micro-Fine Ultra, GlucoRx Ultra Carepoint, and GlucoRx Finepoint.

Due to fluctuating stock issues it is not always possible to collect your weight loss medication from a pharmacy. If this is possible for your medication, this will be displayed as an option after selecting your product.

If there is more fluid in your pen, this may be caused by the small amount of 'surplus fluid' left in each pen. This fluid helps the pen function correctly and is nothing to be concerned about.

If you mistakenly took an extra dose, you may experience more intense side effects, but these will settle over time. If the side effects are troublesome, delay your next dose by a few days. However, if the side effects are severe or not resolving, speak to a healthcare professional. It's essential to read the user manual and instruction leaflet carefully and only inject the dose instructed.

If you lose or misuse a dose of your Mounjaro or Wegovy injection, you have two options:

Option 1: Ideally, you should use each dose for at least 4 weeks before moving to the next one. We recommend getting the same dose again and continuing with another pen for another 4 weeks. There's no harm in staying on a lower dose longer than 4 weeks. Many people do this to allow any side effects to settle.

Option 2: If you don’t want to stay on the same dose and have not had any side effects, you can consider moving up to the next dose after your 3 doses are finished. However, this is not the recommended use of the pen and may cause more side effects at the higher dose.

If you lose or misuse more than one dose, you should order another pen of the same dose to continue for at least 4 weeks in total. We do not recommend moving up to the next dose if you've had fewer than 3 doses at your current level.

You should only ever adjust your dose as instructed by your doctor. Always follow your doctor's instructions and check your treatment plan in your patient account before changing your dose.

The time between doses is usually 4 weeks. But this can change depending on how you're responding to your treatment.

If you mistakenly took an extra dose, you may experience more intense side effects, but these will settle over time. If the side effects are troublesome, delay your next dose by a few days. If the side effects are too difficult to manage or are not getting better, speak to a healthcare professional.

It depends on the person. Some people see results within a few weeks, while others might need a few months.

You might start feeling fuller after a few doses, but it can take time for the medication to fully work in your body. If you don't see any changes after a few months, you can talk to your doctor about other options.

You may notice that you suddenly stop losing weight after a period of weight loss. This is called a weight loss plateau, and it's a natural part of the process.

When you increase your dose, you also might notice that it doesn't work as well as before. This is normal, as your body gets used to the new dose. At first, you might also lose water weight instead of fat, which is why your weight may stabilise.

If you keep taking your medication as directed, eat healthy and exercise regularly, you should continue losing weight after your plateau.

For weight loss injections, options include Wegovy, Mounjaro, and Saxenda. Wegovy contains semaglutide, mimicking GLP-1 to signal fullness. Mounjaro contains Tirzepatide, mimicking hunger and satiety hormones. Saxenda, containing liraglutide, also signals fullness and aids weight loss with diet and exercise.

For weight loss tablets, Orlistat/Xenical blocks fat absorption, while Mysimba acts on brain areas controlling appetite and food cravings. alli, an over-the-counter tablet, contains a lower dose of Orlistat.

Regular weight reviews are essential with any treatment, alongside a healthy diet and exercise plan.

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