Contact Us
Already using Superdrug Online Doctor's weight loss service?
Visit our Weight Loss FAQ page for information about our weight loss programmes, medications, side effects, and ordering processes.
How Can We Help?
Medical healthcare or advice
Contact our doctors via your account for advice about a medication, treatment or service we offer. You can message the team before, during or after placing an order.
If you or someone you know needs emergency medical advice or assistance, please call:
- 999 for emergency medical help
- 111 for urgent medical questions and advice
- 116 123 (Samaritans) if you’re feeling depressed, anxious, or having a panic attack, or if you’re worried about harming yourself or others
Please note, we can help with Superdrug Online Doctor queries only. Visit the main Superdrug website if you need help with another Superdrug service.
Advice about medication
You can speak to a pharmacist directly if you have any questions about a medication you’ve ordered through Superdrug Online Doctor.
Collection orders from a Superdrug in-store pharmacy: find the in-store pharmacy’s contact details with the Superdrug Store Finder
Delivery orders: contact our hub pharmacy on 01604 603897
Otherwise send a message to our Patient Care through your account. The team will be happy to forward this to the right person.
If you need to find out the Responsible Pharmacist at:
- your Superdrug in-store pharmacy, contact the store directly
- the hub pharmacy, contact our Patient Care through your account
Help with an order
Patient Care can answer any (non medical) questions about the Superdrug Online Doctor service or your order. They can also respond to any feedback you’d like to share with us.
Any medical queries will be forwarded to our doctors (see above).
The easiest way to contact Patient Care about your order is by sending a message through your account.
If you have any problems, you can also:
- email [email protected]
- call 0203 808 0064
The team is available:
- Monday to Friday 8am to 7pm
- Saturday 9am to 5pm
- Sunday 10am to 4pm
Other ways to reach us
Most Popular Questions
Do you deliver outside of the UK?
Unfortunately not. We are only able to deliver to an address within the UK. If you are in the Republic of Ireland you will need to place your order via our Irish service https://onlinedoctor.superdrug.com/ie/
When will my order be processed?
Orders placed before 4pm Monday-Saturday are reviewed the same day. If your order was placed outside of these hours it will be assessed the next working day. You are informed of the status of your order via email or SMS, depending on which option you selected when registering for this service.
When can I collect my order?
If you placed your order out of hours (after 4pm the previous day), your order will be ready to collect anytime after 11am. Otherwise, it will be ready to collect 4 hours after you place your order. Both are subject to a review by one of our doctors.
Can I cancel my order?
If you wish to cancel the order then please give us a call on 020 3588 0293, or send us a message through your account. Please note that we cannot guarantee that we will be able to honour your request, for more information about which orders can be cancelled, please refer to our Terms & Conditions
How will my order be delivered?
Your order will arrive in plain unbranded packaging, and you can select from one of the following delivery options:
Standard Royal Mail Delivery (Free)
Express Delivery (from £3.99)
Local Collect from your choice of Post Office (Free)
Somebody must sign for the package at the point of delivery.
CQC Inspected
The latest CQC inspection found this service to be "safe, effective, caring, responsive, and well-led" with a Good rating. This inspection was conducted on 23th January 2023 and the results were published on the 11th April 2023. To find out more about this inspection, please see here.
Patient Reviews
Fully trusted and UK-regulated
